AL
Alida L

1 reviews | Active since May 2021

17 May 2021, 11:36

R3 data refill taking ALL my money in one day

I am on prepaid and somehow a R3 recurring data bundle gets deducted off my account. I have cancelled it and contacted Vodacom but its still just taking ALL my money from my phone. If i put in R29 it will take the whole amount in one day with 9 data refills on one day. I have complained countless times....this has been going on for nearly 2 years and i can't afford to lose my number as i use it for my business. I have lost almost thousands of rands due to this.

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Replies (1)
Vodacom
Vodacom's reply17 May 2021, 11:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team