AN
Alina N
1 reviews | Active since Mar 2016
10 Jun 2020, 08:16
R3 Data Refill
I have a serious problem.Vidacom has registered me for some service that takes R3 from me every morning when I don't have data.I am using a wifi and every morning without fail the money is taken from me.I was told to dial *135# option to opt out but I am told I don't have any service that I am registered for however every morning I get an sms that deducts the R3 for the data.I need Vodacom to stop this service immediately please.
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Replies (3)
Vodacom's replyOfficial
10 Jun 2020, 09:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Jun 2020, 09:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
AN
Alina N's updateReviewer Update
10 Jun 2020, 09:13It's not posing ****.Its a service that gives R3 Data from vodacom that I don't need.I have a wifi I don't need that R3 data and I am not able to get rid of it no matter what I do.Please remove it.
AN
Alina N's update10 Jun 2020, 09:13
Reviewer Update
It's not posing ****.Its a service that gives R3 Data from vodacom that I don't need.I have a wifi I don't need that R3 data and I am not able to get rid of it no matter what I do.Please remove it.
Vodacom's replyOfficial
10 Jun 2020, 15:05Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply10 Jun 2020, 15:05
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,