ER
Elizabeth R

1 reviews | Active since Aug 2010

13 Aug 2016, 11:11

R3.61

<p>I pay my account in full every month. This month I have an amount of R3.61 extra from previous month. Customer Care can't help me. They put me through to another dept. They tell me to phone Customer Care to log a dispute! Why can't I just log a dispute there and then? It's bad enough that Vodacom charges me for data which I'm sure I haven't used. Every month it just goes up and up. Now R3.61 extra. Totally enraged. Can't wait to port.</p>

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Replies (1)
Vodacom
Vodacom's reply14 Aug 2016, 07:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team