R2602,30 Overcharged

I was in contact with the Vodacom call centre on the 3rd of March where I spoke to Yvonne Mokaleng and informed her that I had been overcharged( more than double the agreed amount) since October 2020.

She advised that she was unable to action credits on her side and has escalated the matter.

I was overcharged again this month, I contacted the call centre to find out why I was overcharged again after escaltion and I was informed that nothing was reported and it was being escalated for the first time. (I called the call centre again after we spoke to confirm that it has been escalated and there is a note on the system THIS time around) they advised that everything needs to go through the call centre and the refund/credit department cant be contacted externally.

A total of R2602.30 has been taken without my concent, this needs to be returned immediately.