WM
Werner M

1 reviews | Active since Nov 2017

07 Nov 2017, 17:02

R2500 ****** data

I woke up this morning to a string of sms'es, starting at just after 2 this morning. The last sms, just after 7 this morning, stated that I have used R2003 out of bundle data rates, that is equal to around 15gigs of data. Over and above that, the ******* also depleted my 5 gig data bundle. The store says that it was Pinterest who 'uploaded all the pictures on my phone' and that it was 'my fault for allowing the pinterest app to upload pictures using my mobile data connection. Pinterest is NOT a cloud storage space for your pictures. PLUS ive been in pinterest for over 2 years, and this is the first time this has happened. Where did my data go while my phone was off and I was busy sleeping???

0
Replies (2)
Vodacom
Vodacom's reply08 Nov 2017, 06:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply08 Dec 2017, 10:14
Official

Dear Werner,

We thank you for bringing it to our attention and do apologise for the inconvenience caused.

Your query has been resolved and the credit has been processed on your account.

Regards,

Vodacom Consumer Website Team

HS

Best regards,