JJ
Joanita J

1 reviews | Active since Jun 2012

24 Aug 2016, 05:59

R2351.22 data cost for one day????

<p>Vodacom billed me R2351.22 for data charges for 30 June (1 day) only. I have emailed them, called them and logged an escalation to which nothing has happened except for an email from a consultant saying that she explained the data charges to my brother as he is the main account holder. I feel that there is a mistake as I can never use that amount of data in one day and the fascinating thing is that I have a limit on my phone of R650.00 so whenever I get close to the limit I get notified and then when the limit is reached, Vodacom locks my phone. Howcome my phone was not locked on R650? What were these charges for? Whenever I run out of data I go to the *111# menu and either get a promotional deal or a once off 1 gig. Please will someone sort this out as I won't pay for this. If this can't be sorted out then I would like to cancel the contract rather.</p>

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Replies (1)
Vodacom
Vodacom's reply24 Aug 2016, 07:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team