1 reviews | Active since Jun 2012
R2351.22 data cost for one day????
<p>Vodacom billed me R2351.22 for data charges for 30 June (1 day) only. I have emailed them, called them and logged an escalation to which nothing has happened except for an email from a consultant saying that she explained the data charges to my brother as he is the main account holder. I feel that there is a mistake as I can never use that amount of data in one day and the fascinating thing is that I have a limit on my phone of R650.00 so whenever I get close to the limit I get notified and then when the limit is reached, Vodacom locks my phone. Howcome my phone was not locked on R650? What were these charges for? Whenever I run out of data I go to the *111# menu and either get a promotional deal or a once off 1 gig. Please will someone sort this out as I won't pay for this. If this can't be sorted out then I would like to cancel the contract rather.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
