R2240 for additional meterage

Vodacom door to door Fibre Sales team contacted me for FREE a installation and router at my Home . I cancelled my current service provider based on the free installation. I received a free router , then was contacted by Vumatel , Vodacom's installation partner to confirm the installation date therefore i advised to pay R2240 for additional meterage since the first 35 meter is free there after Its a cost R40 per meter , which for me its 56 additional meters since my total meterage was 91 meters . I was told to pay this fee as it's not a free installation and i need to take it up with Vodacom. I logged a Service Request SR *** , of which i was told that's Vumatel's policy and Vodacom can't do anything . Thereafter i logged a anthor service request SR *** for the the cancellation for the router to be taken back by Vodacom , hopefully there is no cost for cancellation. End result because of uninformed Sales consultants , I the customer must be compromised , waste my time and pay for something was supposed to be FREE although i did not ask for the service . Very sad how that matter was handled .