1 reviews | Active since Jan 2016
R22 000 Internet Bill
I received a R22 000 Data Bill from Vodacom more than a year ago, and I have not managed to get it resolved, no matter what I try.<br> I had a Data Contract with a ****le with Vodacom I used for work when out of office, the bill was on average R950 p.m - which was acceptable until a year ago when I received a bill for R22 000 exl. my contract cost.<br> I phoned Vodacom and tried to explain that this must be a mistake as I was office based for the whole month.<br> The lady from Vodacom was not very helpful and the best explanation she could muster is that its data charges so I must have used it, and their system is not faulty.<br> Vodacom then proceeded to block the ****le and my Cell contract no sooner than the next day and claimed I should pay a min of R16 000 before they will switch it back on.<br> I refused to settle the account as I did not receive a real response or proof that I did or did not use R22 000's worth of data, and certainly wont pay for data I did not use.<br> Now I'm being victimised by Law firms claiming they are from Vodacom and after I explained the situation I never hear from them again, only for a new Law firm to call me next month.<br> Any advice?
Thank you for your posting.
Your enquiry will be investigated and further feedback will be provided in due course.
Kind regards
Vodacom Consumer Website Team
Thank you for your posting.
Your enquiry will be investigated and further feedback will be provided in due course.
Kind regards
Vodacom Consumer Website Team
