1 reviews | Active since May 2017

19 May 2017, 08:04

R2002.00 charge for Netflix streaming for 30min!

<p>I was recently watching Netflix, and decided to stream through my iPhone. Within 30- 40 min of me starting the stream, a bunch of SMS's came through, first saying "You have less than 248mb of data..." and within a few seconds, 10 more followed and I got a notification stating that "You've used out-of-bundle data to the value of R2002"!</p> <p> </p> <p>That's ridiculous, and It won't be settled on. Vodacom is always robbing people.</p> <p>Please can I get a resolution on this???</p>

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Replies (1)
Vodacom
Vodacom's reply19 May 2017, 09:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team