R200000 faulty bill

I’m still being wrongfully billed until today. We changed accounts to pre-paid and stopped others, yet my account still grows at an average of R24k pm. I made payment arrangements and when I tried to pay and get a settlement, even the Vodacom staff, doesn’t know why account went from R90k to R240k to now R200k, yet I should have just paid R90k and closed all my accounts.

This is extremely ********, unfair and a bad spirit for a NSP to exploit us like this. All of these caused “by the system” as the Vodacom staff says. The staff can even see it’s a mistake, yet no one can give us the correct billing so we can settle this. According to the correct records when we checked at VodaWorld, we stopped my bill at R90k, yet it ballooned to R200k whilst as a pre-paid and no one knows why. I’m ready to pay the R90k and not R200k.