R2000 Vodacom monthly bill FTTH no internet connection daily

We want our account credited and line cancelled. We pay nearly R2000 a month for fibre and voip. Everyday without fail, loadshedding or not, Vodacom is down.

The consultants tell us it works on their side they can't log a ticket, untill we convince them yes we are connected...no internet connection. I asked the consultant where I can send an invoice to Vodacom for the amount of data we are having to buy over and above the R2000, she sounded shocked and then said we must send an email to *** internet...we are using data.....which we are trying to reserve...useless ftth....and it's weekend which means government mentality, we don't matter until Monday, but if we are ever late on payments...then they have something to say and even call you on weekends.

We want to send an invoice for data and want at least one month free fibre because there will be no service anyway. We are not renewing our contract and don't recommend Vodacom to anyone. Never will.