R200 airtime disappears into thin air

<p>Hi,</p> <p>I recharged my phone with R2oo worth of Vodacom airtime on 07-May-2016 between 18:30 and 19:30, using FNB cellphone banking.&nbsp; I then got an sms from Vodacom confirming the sale, but when I checked using the *111# USSD, I discovered that my airtime had not been loaded and my balance was 0.00.&nbsp; I waited for a few hours thinking there could be a network issue of some sort, but this was not the case as I the airtime had still not been loaded 12 hours later.&nbsp; I then call customer services, but the issue was not resolved.&nbsp;</p> <p>Is this how we,&nbsp;as loyal customers, &nbsp;are being treated by such a major telecoms company?&nbsp; R200 is a lot of money in this bad economy.&nbsp; If this is not resolved by the company, I might as well port to the next service provider, who will perhaps take customer service and satisfaction more seriously.&nbsp;</p> <p>&nbsp;</p> <p>My next step from here is the Telecoms Ombudsman, so I hope to get feedback from a Vodacom representative within the next 24 hours.&nbsp;</p>