R20,000 DATA THEFT - No Feedback On Investigation

In June 2015 I had a data device ******. Immediately after this I reported the theft to Vodacom and requested the line be blocked with immediate effect.<br> <br> Then suddenly in January 2016 and February 2016 there was suddenly over R22,000 of data usage logged against the number - WHICH WAS SUPPOSED TO BE BLOCKED??<br> <br> I contacted Vodacom early March as soon as I picked up the excessive data use and the call center agent I spoke with raised the issue with the Vodacom ***** department with instruction to me to send through an affidavit. The affidavit was sent to Vodacom straight thereafter.<br> <br> Now it's 4 weeks later and I've still not heard a word back from Vodacom. Further my line has been suspended due to non-payment.<br> <br> So I phone Vodacom today and they tell me that there is still no feedback. THIS IS UNACCEPTABLE? 4 Weeks?<br> <br> So now, Vodacom, please may I get some urgency into this investigation? Failing which if I don't I will need to be in contact with the Ombudsman.<br> <br> Thank you.