1 reviews | Active since Jun 2020
R199 data deal with Vodacom is a ****!!!
Hi there,
On the 5th of May 2020 I took out a Vodacom data deal contract. On the application it stated that the deal is R199 x 24 months. Two nights ago, Vodacom deducted R261 on my account. As puzzled as I was, I queried this with their Twitter account as I need instant replies.
They asked for my personal details which I provided and informed me that my prorata was at R160 (which I do not understand what is meant by this) However my invoice tal**** R261.
I further inquired for a thorough explanation pertaining this prorata thing as I am not well versed. Instead, they said I should expect a gradual increase the more frequent I use the data.
I mean, the data is meant to be used and abused as this is a fixed contract between myself and vodacom.
As it is, I don't think I want to continue with this contract with Vodacom they lack transparency.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have assisted and resolved your query.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have assisted and resolved your query.
Regards,
Vodacom Consumer Website Team