NM
Nelisile M

1 reviews | Active since Nov 2014

23 Mar 2017, 11:13

R17000 ***** NO ONE WILLING TO HELP

<p>In <strong>JULY 2016 </strong>I was made aware that there was ***** committed using my names and ID number. I was advised by vodacom to make an affidavit and send that as well as a copy of my ID with my signature replicated thrice to an email address I did that and thought all was ok.because i have never had a vodacom contract. <strong>JANUARY 2017 </strong> I am now listed on the ITC for a vodacom contract i never had. i called vodacom and spoke to Muhle in legal department she put me on hold and eventually dropped the call. finally got a hold of the lawyers Jacobs and Burnard and they confirmed to me it was concluded as *****. I spoke to <strong>Ntokozo Hlatswayo</strong> from the customer assistance/legal department explaining this whole mis understanding she told me it will take <strong>MONTHS </strong>for my name to be cleared fron Transunion and i should call Transunion myslef and keep checking i told her that wasn't good enough for me its been long overdue already she asked for my phone number and said her supervisor will call back I AM STILL WAITING. Original "account number" i as given is I ********** -5 and then the Shirley from Jacobs and Burnard attorneys gave me this reference number EC-0CID-2I6VV2 I ********** </p>

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Replies (1)
Vodacom
Vodacom's reply23 Mar 2017, 11:47
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team