1 reviews | Active since Nov 2014
R17000 ***** NO ONE WILLING TO HELP
<p>In <strong>JULY 2016 </strong>I was made aware that there was ***** committed using my names and ID number. I was advised by vodacom to make an affidavit and send that as well as a copy of my ID with my signature replicated thrice to an email address I did that and thought all was ok.because i have never had a vodacom contract. <strong>JANUARY 2017 </strong> I am now listed on the ITC for a vodacom contract i never had. i called vodacom and spoke to Muhle in legal department she put me on hold and eventually dropped the call. finally got a hold of the lawyers Jacobs and Burnard and they confirmed to me it was concluded as *****. I spoke to <strong>Ntokozo Hlatswayo</strong> from the customer assistance/legal department explaining this whole mis understanding she told me it will take <strong>MONTHS </strong>for my name to be cleared fron Transunion and i should call Transunion myslef and keep checking i told her that wasn't good enough for me its been long overdue already she asked for my phone number and said her supervisor will call back I AM STILL WAITING. Original "account number" i as given is I ********** -5 and then the Shirley from Jacobs and Burnard attorneys gave me this reference number EC-0CID-2I6VV2 I ********** </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
