1 reviews | Active since Oct 2016

24 Oct 2016, 19:16

R17 000 for Data

<p>I got an SMS on my cellphone this morning to notify me that there is high usage on my data contract. I always get an sms to notify me if I am about to run out, this time I got nothing. When I phoned in I was told that the usage is at R17 000 already! Did I use a million gigs or what? Why did I not get the usual notification? I would have bought more data, as I always do. This is theft at it's best. I now notice that there are several similar complaints and even court cases where Vodacom had to reverse the charges. I specifically asked to get notified to avoid exorbitant charges. Why did I not get it as I always did before? Why wait until a R300 odd contract spirals out of control to R17 000. This is a deliberate move from Vodacom. I am going to cancel my debit order tomorrow until this matter is resolved, I will only pay my cellphone contract manually. I am also going to report this issue to the ombudsman tomorrow. This type of ******ion is unacceptable</p>

0
Replies (2)
Vodacom
Vodacom's reply25 Oct 2016, 07:01
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

's update25 Oct 2016, 15:49
Reviewer Update

When will someone contact me? You want the debit order to go down on the 31st and I don't even earn that much money....