R17 000 for Data
<p>I got an SMS on my cellphone this morning to notify me that there is high usage on my data contract. I always get an sms to notify me if I am about to run out, this time I got nothing. When I phoned in I was told that the usage is at R17 000 already! Did I use a million gigs or what? Why did I not get the usual notification? I would have bought more data, as I always do. This is theft at it's best. I now notice that there are several similar complaints and even court cases where Vodacom had to reverse the charges. I specifically asked to get notified to avoid exorbitant charges. Why did I not get it as I always did before? Why wait until a R300 odd contract spirals out of control to R17 000. This is a deliberate move from Vodacom. I am going to cancel my debit order tomorrow until this matter is resolved, I will only pay my cellphone contract manually. I am also going to report this issue to the ombudsman tomorrow. This type of ******ion is unacceptable</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
When will someone contact me? You want the debit order to go down on the 31st and I don't even earn that much money....
When will someone contact me? You want the debit order to go down on the 31st and I don't even earn that much money....
