1 reviews | Active since Oct 2016

26 Oct 2016, 08:14

R17 000 for data!!

<p>I put in a complaint re a charge of R17 000 for data. You rep**** that you would contact me. I am still waiting. You want to deduct that amount from my bank account on the 31st of Oct whilst I don't even earn that much. I have now put in a dispute with the ombudsman and ICASA. I will also have the debit order reversed and put in a dispute there as well. I am willing to pay for 20Gig data (haven't) used nearly that much but R17 000 is nothing but theft. I have requested the sms's that Vodacom always sent me to warn if data is almost depleted, which they obviously can't do as it hasn't been sent. What happened to my carry over data? I should have at least 30 Gigs. </p>

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Replies (2)
Vodacom
Vodacom's reply26 Oct 2016, 08:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply26 Oct 2016, 10:49
Official

As per our telephonic discussion, this query has been resolved.

Regards,

R. Maart