kM
kim M

1 reviews | Active since Aug 2013

03 Feb 2016, 14:41

R1600 Credit but cant transfer

I have multiple Contracts with Vodacom, and when i got the last ( Flexi 750 ) i was told the R750 credit i get i can transfer to my other vodacom number. So i canceled my contract moving to prepaid as i have R750 every month i can use. Now i am told i can not transfer my R1600 credit, not even R29 data from my credit to my other vodacom number. So i was mislead into this contract. Vodacom T&C states : 12. A contract customer may transfer an SMS, MMS or Data bundle to any Vodacom contract, prepaid or top up customer.

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Replies (1)
Vodacom
Vodacom's reply03 Feb 2016, 15:09
Official
Hello Partyme,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team