R150 UPGRADE FEE and R148 TRANSFER FEE

Item: Vodacom
Rating: 2

I find it unbelievable that Vodacom is still charging their clients R150 to upgrade their phones. This is ridiculous, and when my boyfriend went to upgrade his phone on Thursday, he was charged R148 to move his contacts and such to his new device from his old device. I mean really now, how is this possible? Most especially with every other network doing it for free!!!!!!!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

12 Sept 2017, 15:04

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,

Vodacom's reply12 Sept 2017, 15:04

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,

Vodacom's replyOfficial

13 Sept 2017, 10:13

Good Day Collett Herbst,

Thank you for taking my call earlier. Kindly see the feedback sent to your gmail address.

Regards

Vodacom's reply13 Sept 2017, 10:13

Official

Good Day Collett Herbst,

Thank you for taking my call earlier. Kindly see the feedback sent to your gmail address.

Regards