1 reviews | Active since Aug 2016

13 Feb 2017, 10:23

R15.000.00 Bill for Data Vodacom!!!!!!!!

<p>I received a R15,000 ( 41gigs)!!!!!!!! bill for Data from Vodacom this month and almost dropped down dead. I am a pensioner . I never received an sms to tell me I was running out of data.</p> <p>I have been a customer for over 20 years and quite frankly I am at my wits end.</p> <p>My January account was R 3600 which is also unecceptable .So between the 10th of Jan to the 10th of Feb it was R15.000. but when looking at the itemized billing the out of bundle data was in thebeginning of January which doesnt make sense. Why wasnt I billed for that in January????</p> <p>Apparently the data is for videos on You Tube.I never watch You Tube Videos and streamimg!! I dont even know what streaming is let alone watch it.</p> <p>Vodacom my contract is up with you and I will not be opening another contract. Which is such a pity as you will be losing a really good customer..</p> <p> </p> <p> </p>

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Replies (3)
Vodacom
Vodacom's reply13 Feb 2017, 12:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply14 Feb 2017, 08:34
Official

Dear Client

Our records reflect that the Advanced Data Team assisted with a credit for the out of bundle data charges. I have responded to you via email as well.

Kind regards

Vodacom Consumer Website Team

's update14 Feb 2017, 09:50
Reviewer Update

Thank you for sorting out the problem.. Much appreciated.