R12 000 bill

<p>I logged a query on the 22 September for over charges of data when I was still in bundle.</p> <p>I was informed that the query can only be resolved once the invoice is generated at the end of the month.</p> <p>The lady who handled my call was great and said she could clearly see that is is an error on vodacoms billing side.</p> <p>It is now the 25th of the month and nothing has been resolved with no indication as to when it will be.</p> <p>I cannot afford a R12000 debit order to be taken off, and I am not prepared to pay now and have it sorted it out later.</p> <p> </p> <p>When I speak to the call centre they cannot escalate the issue, they can only add notes onto the existing reference number.</p> <p> </p> <p>I ask to speak to a manager and get put on hold for 10 minutes only for the call to be dropped.</p> <p> </p> <p>I am beyond frustrated!</p>