R11k incorrect billing and no revert from Vodacom

Vodacom literally could not care less from what I can tell. We have been charged on a debit order for subscription services from an iPad LOCKED IN MY DESK DRAWER. When I noticed the increasing charges I was sent a report of the services. We have never used these. I requested a geographic report on the location of the iPad at these alleged times of use, but Vodacom is literally completely ignoring my requests.

We completed police affidavits and sent all documents required but we are being totally ignored.

I know that MANY people are having this issue with Vodacom, and their total lack of any form of response is tantamount to admitting that this is an error.

I want my R11k back and I am looking forward to ANYONE from Vodacom coming back to me.

Beyond useless and I can't wait to cancel my contract (that I have had since the 1990s).