1 reviews | Active since Aug 2016
R11k bill in one night
<p>I woke up and our one line was disconnected reported ******. When calling Vodacom, they said there was ********** activity which will be investigated. It was supposed to take 5-7 working days and the line would be open. </p> <p>Its day 7 n they just sent data usage which in my view doesn't add up to 28GB the phone said the SIM card used in 1 day 10hrs. If there was *****, I didn't cause it and I wouldn't know how to stop it. </p> <p>My phone is closed and no one wants to say whether Vodacom will cover the R11k bill or not. How is one supposed to do business? Emergencies? Family? </p>
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Please accept our sincere apology for any inconvenience caused.
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Vodacom Consumer Websites
Thank you for making us aware of your complaint.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
We are still waiting for a response and our line is still closed from the 9th. We have 2 lines with Vodacom and the other is reaching its limit now due to us using one line out of 2 yet we are going to pay the full amounts for both!
The people handling the query before we posted here are worse, as they've never responded to our mails and since disappeared.
Sad as our business is suffering. Wow!
We are still waiting for a response and our line is still closed from the 9th. We have 2 lines with Vodacom and the other is reaching its limit now due to us using one line out of 2 yet we are going to pay the full amounts for both!
The people handling the query before we posted here are worse, as they've never responded to our mails and since disappeared.
Sad as our business is suffering. Wow!