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Angelo L

1 reviews | Active since Apr 2018

21 Apr 2018, 16:18

R11,000 OVER CHARGE

I have been over charged R11,000 by vodacom. R3000 was a double charge and the other R7000 can't really be explained. This over charge has been debited from my account. Vodacom do NOT want to pay me into my bank account they want to credit my vodacom account with a ridiculous R11,000. This has been going on close to a month now with countless calls and ref numbers. This morning when I checked my balance it didn't make sense. Vodacom now only owe me R2300 with no monies coming back into the bank account. Its ridulous and i just want out and all my money thats owed to me.

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Replies (3)
Vodacom
Vodacom's reply21 Apr 2018, 16:44
Official

Good day

Thank you for making us aware of this issue.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply02 May 2018, 12:07
Official

Good Day

Kindly note that we have mailed you further feedback.

Regards

Dominic

AL
Angelo L's update03 May 2018, 08:54
Reviewer Update
Hi, I was refunded a portion of what was owed to me, for some reason R5500 was left inside the vodacom account for this months debit orders. Now i get debited with R4000 this morning. So according to my statement vodacom has ****** and owe me R9000 again. This is a joke. Someone better call me soon. Not someone who will escalate it and not get back to me. But someone who can do something about it NOW. It feels like someone has ****** from me again. I am hating vodacom and what is going on here..