R1000 for 20GB

Item: Vodacom
Rating: 1
Author: Orapeleng M

I called Vodacom to cancel my 20GB router contract because I upgraded to a 50GB, I spoke to Joshline to cancel and assured me that the last debit order will be in December but I stead she put it for January. The other consultants say they don't know why she did that. I'm now paying R1000 for 20GB data that I don't need and this is a reap off because I can't afford it. I spoke to Wilson ref number ***

Vodacom please don't insist on making money so forcefully, I upgraded in good faith please treat me well.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

10 Jan 2020, 07:17

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply10 Jan 2020, 07:17

Official

Orapeleng M's updateReviewer Update

19 Jan 2020, 14:07

How long should I wait for the call while you guys debit my money, this is bad service and it shows that you don't care about your clients

Shocking...

Orapeleng M's update19 Jan 2020, 14:07

Reviewer Update

How long should I wait for the call while you guys debit my money, this is bad service and it shows that you don't care about your clients

Shocking...