R100 Service Fee???

Vodacom charged me a R100 service fee when they mistakenly transferred my payment into another one of my accounts which was closed about 1 year ago...What a cheek!<br> I called them today at about 11h45 and asked the consultant to call me back once she was done logging my service fee query because she was taking her time, she took my number down but did NOT bother to call me back...Typical of the calibre of person Vodacom employs.