NZ
Natasha Z

1 reviews | Active since Mar 2012

15 Dec 2017, 14:10

R10 AIRTIME DEDUCTION A DAY

Hi

I checked my subscriptions I dont have any but for longer than a week Vodacom has deducted R10 per day from my airtime. *****ing airtime again this is an ongoing issue. May I please have my airtime back since this is not my fault i dont subscribe to bull**** and checked at 30333 not subscribed to anything.

0
Replies (2)
Vodacom
Vodacom's reply15 Dec 2017, 15:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply16 Dec 2017, 10:54
Official

Dear Natasha

Thank you for your patience.

I've responded to you via SMS with feedback.

Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian