1 reviews | Active since Feb 2021
R
I am very disappointed in Vodacom, I upgraded 21 Feb 2021 at Carnival Mall, the Sales person, showed me the special valid for only 21 Feb, is 2 x Hauwei P40 Lite, R449 for 30 months. I thought bargain lets take it. Not only am I getting billed for 36 month and not 30 months, she failed to notify me that for the next two months my previous device will also be deducted over and above my upgraded package, pushing the monthly. To my knowledge I have been due for an upgrade ever since Nov 2020. The Consultant asked if I wanted Caller ID, I said no, I am using True caller anyways. She billed me for Caller ID. I am also getting billed R6.99 for a cover charge, which I have not been asked or explained that it will be on my billing. An extra SIM card was given with the second phone, I said I do not want it, she said it is free of charge and get R65 on it monthly, this morning R65 was deducted on my account from Vodacom??!! In the vodacom booklet the GT watch gets charged R29 extra for 24 months, at the store they couldnt find it on the system so said the actual cost is R49. I took it, now it is R49 x 36 months not even 30 months. Vodacom being a loyal customer, why can you not deliver what you are advertising.
