1 reviews | Active since May 2017

18 May 2017, 09:24

R 270 suddenly gone because "mobile data"

<p>Yesterday I used my fnb online app to buy R270 worth of airtime. When I am at work I am automatically logged onto the work wifi and I generally am too busy to do anything besides checking a few notifications and the time. When I leave work I try to make a call and "nothing". When I get to my destination I call vodacom and I am told that the airtime was depleted because my mobile data was on. This is very confusing because its not as if I was updating apps or watching videos. How does R270 disappear because of mobile data being on when it has never done this before. I feel ********** and am moving to Telkom. Its a pity because I have been a loyal vodacom customer ever since I bought my first smart phone.</p>

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Replies (2)
Vodacom
Vodacom's reply18 May 2017, 10:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply18 May 2017, 12:47
Official

As per our communication sent to you, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,
R. Maart