CG
CJ G

1 reviews | Active since Sept 2016

27 Apr 2017, 12:37

R 2538.69 FOR NOTHING

<p>So here we go again with the biggest ******** ever.</p> <p> </p> <p> </p> <p>I have had 0 service for months, infact the phone is not even in use yet I logged in to see what the issue is this time around after recieving a SMS saying I am on the package bla bla bla and also I have to come upgrade. </p> <p> </p> <p>I STILL HAVE NO SERVICE!!! SINCE SEPTEMBER!! </p> <p> </p> <p>So please explain to me how my bill for April is sitting at R 2538.69??? </p> <p>I have no used the phone AT ALL! I have no service. No data, no calls. Nothing!! </p> <p> </p> <p>The expiration date of my contract is 6 May, after 15 plus years of being a Vodacom client. Please cancel this contract & forget about me. </p> <p> </p> <p>I have been awaiting a call from Vodacom for the best part of 6 months. It seems nobody works there, clearly because when I go into the store they always tell me it will be connected in 24 hours. Its been 1 Month and im still waiting! </p>

0
Replies (2)
Vodacom
Vodacom's reply27 Apr 2017, 12:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

CG
CJ G's update27 Apr 2017, 12:46
Reviewer Update

Still unresolved.