DVdW
Deon Van der Watt

1 reviews | Active since May 2015

24 May 2015, 09:55

R 2000 per GIG data charge

I am on a R 149 per month 3 GIG data. I have in the past requested Vodacom to cap my data at 3 GIGs and not allow usage over 3 Gigs. However in April 2015 I did go over 3 GIG. To my astonishment the data price increases to R 2000 per gig out of bundle. Call centre operators confirmed the charge at R 2 per mb which equates to R 2000 per gig.<br> First of all this is *******.<br> Second my request to be capped was not adhered to. I am not giving Vodacom an open cheque book to run data at R 2000 per gig on my account.<br> How can the price of data escalate from R 49,76 per gig to R 2000 per gig.<br> I have requested to be charged normal top up rates for data used out of bundle as per my request to be capped but no luck.<br> Treating your customer fairly legislation clearly does not apply to Vodacom.

0
Replies (1)
Vodacom
Vodacom's reply11 Jun 2015, 15:18
Official
Hello Deon vd Watt,

Dear customer. We were unable to make telephonic contact with you regarding your data billing query. Kindly be advised that an investigation has been completed and your billing was found to be completely correct and accurate. No credit will thus be passed.