R 10,192.56 Billing Dispute

<p>Account number: I ********** </p> <p> </p> <p>I have been on the phone for the past two hours to get assistances with my query, havespoken to 8 different people and no one is in a position to assist with my dispute. Instead I am being pushed from call centre to call centre.</p> <p> </p> <p>Now my issue is simple, I average a bill of R800- 1999 a month for the 4 months, but to my suprise this morning. I am sitting on a whopping R10 192.56</p> <p> </p> <p>1. What happened to my call limit that was implemeted 4 months ago?</p> <p>2. Surely Vodacom has a hight usage alert to their users.</p> <p>3. I have unlimited data at home.</p> <p> </p> <p>This bill is irregular/incorrect and I need it to be rectified. </p> <p> </p> <p>Can someone be allocated to this query, or am I just another client Vodacom is not interested in?</p> <p> </p> <p>I am really shocked at the quality of the call centres. Agent does not allow you to speak, because they are so fast to pass you on to the next agent who then tell you the same thing (I cant help you with your problem)</p> <p> </p>