quoting repairs without proper validation

***9<br> I am very disappointed at vodacom that i even wish to cancel my contract. as per above Job Number, my phone was handed in for repairs because it could not be switched on even when it was being charged, i was quoted a ********** amount of R2680.50 which is even more than the cost of a new prepaid handset, now if the technicians cannot explain what warrants physical damage on a system connect issue then this is ill-advised , if it cannot be proven to me that the phone was not opened by a technician which may have caused the damage on the phone itself, what check list is being used to detect physical damage if a scratch on the screen warrants a system connect issues then this is preposterous, i need all the details of the quote how they came to that amount if they will not be issuing a new phone, photos proving that system connect might have been a physical damage and prove to me that from Vodacom center in East gate to the repair center not physical damage was done to my phone(them dropping it)<br>