Hellopeter
Share Your Experience
KS
Kay S

1 reviews | Active since Jan 2018

16 Jan 2018, 08:48

QUOTE NOT HONOURED BY VODACOM

I been a customer of VODACOM of for the past 18 years, the past 8 years their service has dropped drastically. I called to cancel my contract July 2017, the sales person offered me a deal very good deal and promised to manage my account, I have since been overcharged. I have called , emailed and even sent message on fb but even until now my query has not been resolved.

I have spoken to over 20 staff at Vodacom and this has been hours on the phone, I even asked if they are allowed to spend so much of time on personal calls. Also as I have not paid the overcharge amounts it would reflect poorly against my credit rating.

Lets hope Vodacom would respond to this and resolve my issue.

0
Replies (4)
Vodacom
Vodacom's reply16 Jan 2018, 10:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

KS
Kay S's update03 Apr 2018, 11:08
Reviewer Update
Good day, I am having issues again with Vodacom. I have not been allocated my data bundle this and now all my airtime has been used up. i have called twice and have had no luck. Please fix this issue as a matter of urgency. I do not have time to call and be kept on hold every day. It is very frustrating.
KS
Kay S's update05 Apr 2018, 12:33
Reviewer Update
I have still not yet received feedback from Vodacom. I am starting to wonder if I need to wait another six months.
KS
Kay S's update05 Apr 2018, 12:33
Reviewer Update
Good day, I am having issues again with Vodacom. I have not been allocated my data bundle this and now all my airtime has been used up. i have called twice and have had no luck. Please fix this issue as a matter of urgency. I do not have time to call and be kept on hold every day. It is very frustrating.