AH
Anika H
1 reviews | Active since Oct 2018
19 Oct 2018, 16:13
Quote for cancellation that includes credit
Good day Vodacom,
I would like to cancel my contract and close my account so I got a quote from your re-tensions department for R836.82
I also got a full statement today which shows that I have a credit of R429 which is not included in my cancellation quote, so I called that department back twice.
One consultant told me to pay in the quote amount minus my credit and inform them when mailing back, but another (Zama) told me to call accounts have them re-fund me and then I pay the full quote amount. Why cant I just get a quote that includes my credit?
Account Number: I **********
Thank you
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
19 Oct 2018, 17:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Oct 2018, 17:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
19 Oct 2018, 18:06Dear Anika, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards
Ashwin AbdurahmanConsumer Website Team(SA
Ashwin AbdurahmanConsumer Website Team(SA
Vodacom's reply19 Oct 2018, 18:06
Official
Dear Anika, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards
Ashwin AbdurahmanConsumer Website Team(SA
Ashwin AbdurahmanConsumer Website Team(SA
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Anika H's updateReviewer Update
19 Oct 2018, 18:46Thank you Ashwin and Vodacom for responding so fast. Much appreciated
AH
Anika H's update19 Oct 2018, 18:46
Reviewer Update
Thank you Ashwin and Vodacom for responding so fast. Much appreciated