KM
Kelly M
1 reviews | Active since Jan 2022
20 Jan 2022, 09:07
Quote cancelation
Vodacom is pathetic poor customer service I have been phoning for a quote to be canceled it has been over a month no one can tell me what the problem is to why it is taking so long all they tell me is they have sent it to the IT department... I am not leaving it here I am taking this further because this is pathetic
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Replies (2)
Vodacom's replyOfficial
20 Jan 2022, 10:52 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Jan 2022, 10:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
24 Jan 2022, 08:21Dear Kelly Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have escalated your query to the relevant department and the feedback that we have received is that they have cancelled the quote. Regards Consumer Website Team
Best regards,
Vodacom's reply24 Jan 2022, 08:21
Official
Dear Kelly Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have escalated your query to the relevant department and the feedback that we have received is that they have cancelled the quote. Regards Consumer Website Team
Best regards,