1 reviews | Active since Oct 2009
Quickest resolved issue ever by Hasisa!
Vodacom responded to my complaint about subscriptions within 30 minutes, followed soon after by a phone call from Hasisa. She was so friendly and very patient with me, expressing my frustration and not understanding everything. She figured out the problem and within minutes gave me a second phone call with the good news that I will be refunded for the subscription costs. We are not sure how the subscriptions happened, but without putting a question mark on where the responsibility lies, Vodacom refunded my air time already. I really appreciate it and will be very careful with any internet or "free" game usage in future. Thank you Hasisa and Vodacom!
Dear Customer,
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this.
We will send this to the respective management for the necessary reward and recognition.
Regards
Vodacom Consumer Website Team
Best regards,
Dear Customer,
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this.
We will send this to the respective management for the necessary reward and recognition.
Regards
Vodacom Consumer Website Team
Best regards,