Quick to take Money wrongly . Reluctant to refund.

<p>Vodacam had a free 15 MB data promotion for 3 months after you renewed your cell account.</p> <p>end of month 3 they invoiced me for more than R500-00 wrongly for the 15 MB.</p> <p> </p> <p>On the 3rd of July I phoned customer service where they confirmed the deduction been done wrongly. They confirmed somebody will call me with in 48 hours to discuss the matter.</p> <p> </p> <p>On the 5th I phoned again as nobody contact me. I was told it will take up to 7 days to authorise the payment, I told them I need the money and they have deducted the money wrongly from my account. If I take money from your account with out your authorisation it is like steeling from you and I want my money as I need it.</p> <p> </p> <p>I ask them to speek to a manager where I was transvered from the one department to the next getting the same answer they are waiting for approval and it could take up to 14 days.</p> <p> </p> <p>When i asked for a reverance number for the calls I was told the calls are loged on the system and the conversations are recorded.</p> <p> </p> <p>I want my money and does not apreciate the way Vodacom respond to their customers.</p> <p> </p> <p>I know I am not the only one and would like to get into contact with Vodacom Customers with simelar problems</p>