quick to take money but no service

Buy a power bundle(1hr)takes an hour to get network coverage,same with a daily bundle.was 200 behind on my data contract,loged a call on the 13th to make arrangements and still waiting for a response.full payment was made this morning but still waiting to be re-connected and when phoning the so called customer care line its takes an hour of transfers becuase no one can assist but to suspend youre service can be done in a couple of seconds.the last couple of months the service has been up to **** and is getting ****tier by the day.to take your money is not a problem but to service is asking a maricle.where is the service and what is the plan forward.