QUICK TO START NEW CONTRACTS BUT NEVER WANT TO CANCEL THEM

Item: Vodacom
Rating: 1
Author: Anonymous

Trying to cancel 2 lines with vodacom that i am not using or dont want and they just dont give you feedback. Its been a week already.

Received 2 smss on 08 Jan saying You will receive an SMS and Email with your exact cancellation or conversion date. Until such time, your Vodacom Contract cancellation is not confirmed.

How convenient?

Helpful (0)

Replies (3)

Vodacom's replyOfficial

14 Jan 2025, 11:59

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply14 Jan 2025, 11:59

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Anonymous's updateReviewer Update

17 Jan 2025, 14:27

PLease callon ***. the reason im trying to cancel those lines is I do not use them. Thank you

Anonymous's update17 Jan 2025, 14:27

Reviewer Update

PLease callon ***. the reason im trying to cancel those lines is I do not use them. Thank you

Anonymous's updateReviewer Update

17 Jan 2025, 14:29

And i have not received any emails either

Anonymous's update17 Jan 2025, 14:29

Reviewer Update

And i have not received any emails either