GF
Gillian F
1 reviews | Active since Dec 2018
12 Dec 2018, 08:10
Quick to sign you up but won't cancel!
I phoned Vodacom in October to cancel my contract and was given confirmation that the contract would be cancelled. It is now December and I am being told that I am in arrears but when I ask for my statement to be sent to me no one sends it and every person that I have spoken to has told me they can't give me any further information. I have now been told that if I don't pay the owing amount Vodacom will keep sending me data and charging me for it regardless of the fact that I have asked them to stop sending me data. I was considering starting a new contract with Vodacom but after this disgusting service I will never recommend Vodacom to anyone.
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
12 Dec 2018, 09:39Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply12 Dec 2018, 09:39
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
GF
Gillian F's updateReviewer Update
12 Dec 2018, 09:45Thanks for your response. As of 9am today I was finally able to get through to and agent named Msizi who was able to help me and send me my statement and invoices and another agent named Sanelisiwe who confirmed for me that I am in fact not in arrears and the status of my account will be changed. I'm grateful to both of them and hope this matter is now resolved.
GF
Gillian F's update12 Dec 2018, 09:45
Reviewer Update
Thanks for your response. As of 9am today I was finally able to get through to and agent named Msizi who was able to help me and send me my statement and invoices and another agent named Sanelisiwe who confirmed for me that I am in fact not in arrears and the status of my account will be changed. I'm grateful to both of them and hope this matter is now resolved.