Quick to say sorry, but does NOTHING to RESOLVE IT

This is my second posting on this complaint, because Vodacom are very quick to monitor complaints here, say sorry and give a reference number, but guess what - a week later and they have still my money that they STOLE from my account and they refuse to give it back.<br> <br> ***~73J3<br> <br> You cannot take money out of a customer's account by mistake and then refuse to return it!!! Who do you think you are???<br> <br> I requested a REFUND into my Bank Account.<br> <br> Action immediately!!!<br> <br> I find your lack of respect towards your paying customers disgusting!!! Who do you think you are just taking money out of my account and then refusing to REFUND it???