JG
Janine G
1 reviews | Active since May 2024
09 Apr 2025, 13:04
Quick to remove benefits when nothing is fianalized!!!!!!!!!!!
In March I called the cancellations dept and wanted to cancel contract, agent was nice and decided to upgrade she said I will get a call to confirm order which I got and the order was incorrect, on the 01/04 I did not receive my normal data and minutes I called cancellations again and was advised that my query was escalated and will get call back WITHIN 48HRS, that time has passed and its the 9th and I still dont have a new phone or my data and mins!!!!
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Vodacom's replyOfficial
09 Apr 2025, 14:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply09 Apr 2025, 14:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
JG
Janine G's updateReviewer Update
30 Apr 2025, 11:18I logged this on the 9th it's the 30th already and only received one call and a "promise" to be called back... I went a whole month without a new phone and the incorrect data and minutes so how is vodacom going to TRY and rectify this!
JG
Janine G's update30 Apr 2025, 11:18
Reviewer Update
I logged this on the 9th it's the 30th already and only received one call and a "promise" to be called back... I went a whole month without a new phone and the incorrect data and minutes so how is vodacom going to TRY and rectify this!