quick to make sales but don't care afterwards, VERY DISSAPOINTED!!!

On the 20th of November I called vodacom online for a new contract, gentlemen I spoke to said I was due for an upgrade , I accepted and he did my upgrade application. I explained to the guy that I do not have a phone as it broke I need a phone asap, he explained delivery takes 3-5 days. I received sms confirming that upgrade was successful and delivery takes 3-5 days. The next morning I received sms that the device is out of stock . called Vodacom and they said it take 2 to three weeks. last week i called the consultant said they will receive phones Thursday 30th or the 1st Friday and delivery would be monday. Monday still heard nothing called again and i was given a tracking number by the consultant and she said that skynet would be doing deliveries this week. Today i called to complain as i have been pushed around far too long , a lady by the name of Nqobile told me when I asked for complaints department , I can just cancel the order and go where i can get the device because they don't have stock. She then said she is putting me through only for a robot to tell me iv been blocked from calling as my number has been calling too much I should try using Tobi WhatsApp platform , after three weeks this is said. I am very disappointed and upset with Vodacom. As per skynet once invoice is generated they give out tracking number but they have not received anything from Vodacom.