Quick to hand ones account over, but slow to assist

<p>I had a wifi data account with auto page, no problem until Vodacom took it over. The month before expiring, I phoned in, said after expiring I want it to be cancelled, opperator said it all sorted. This was around begining of 2016. After the contract was cancelled Vodacom tried to take another debit order, which was reversed because I did not owe them anything anymore. Now that we want to buy house, we found out that for R 865 they handed over my account! Nobody phoned me to follow up or explain that I still owe them, it was just handed over. By doing this, they bring my credit score down, on which I've been working so hard over the last years. So today I phone to sort this out, and as per usual get send from this department to that department and they tell me to email vodacom legal, which I did and... no response what so ever!!! Unacceptable!!!</p>