quick to disconnect when payment not received but take long to reimburse when double payment is done....????

<p>On the 30th of August i made an eft payment to vodacom as i have instructed the call centre to cancel the debit order due to the fact that my salary is paid in on different dates. On the 31st of August, a debit order was done on my account for vodacom. On the 7th of September i contacted vodacom requesting that they reimburse the funds back into my account and the call centre agent advised that it was doable and will take 1 to 7 working days, got the reference number on a message and waited. On the 12th of September i contacted vodacom AGAIN to follow up with the reimbur*****t, only to be told that they need the proof of payment (the double payment does show on the system...) i sent it through to ********** and i still have not heard, received a call or a message, or an email, absolutely nothing. The service from vodacom is frightening, quick to switch off lines due to non payment or penalty fees being charged but when vodacom owes the customer you dont hear a thing, i need this issue to be resolved TODAY or i will take this matter further....</p>