Quick to deduct but can't assist with cancelations

I've beentrying to cancel my contract for the past 2 weeks.

I've spoken to two consultants by the name of Nkululeko and Michelle.

I keep getting the excuse that I'm on their old system so therefore they do not have access and have to email the relevant department to assist. They told me that they would get back to me within 24 to 48 hours.

Until now no one has contacted me. They quick to deduct from my account by delay the process when it comes to cancelations and then they will come and charge me as if I didn't request the cancellation in a timely manner.