Quick to debit

Good day Shameel,

I am a very loyal but totally ****ed off customer. I have had nothing but drama and terrible service from your institution, today was the last and final straw!

Just some background, I have been with vodacom for nearly 10 years, it took me over a month to get an upgrade done, with many calls, emails and social media posting I received my new phone about a week ago, new issue vodacom has incorrectly billed me an additional R600 +- and when I called to query why your company is *****ING from me I was told it would take 7-14 days to get refunded! That is ridiculous as you could debit me swiftly!

I then asked to speak to a manager, I need to stress this, feels he is greater than you are and he is THEE ONLY human in Vodacom that passes credits, managers a call center, deals with escalations and complaints and runs operations (I hope you are paying him to do so many peoples jobs), his name is Brenton Matthew's from vodacom customer care Cape Town.

This CEO/MANAGER/ESCALATIONS PERSON/OWNER Of vodacom said that I the they cannot get my money (that vodacom stole), back to me until next week because that's the turnaround time and it cannot be changed because vodacom billing system is so backward nothing cannot be done!

Is this how you treat all your customers? Is this how vodacom generates revenue by *****ing from us and generating interest ? Is vodacom struggling financially that you must hire 1 poor soul to do 10 peoples jobs? Does vodacom have such poor, outdated billing systems in place that you must manually pass credits? Does vodacom not have a strong HR team that you only hire unprofessional uns****ed staff?

I WANT MY MONEY BACK AS IN YESTERDAY! the frustration and inconvenience that this organization brings is shocking!

Janine Gow **********

Sent from my Huawei Mobile