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duckies D
1 reviews | Active since Jul 2016
16 Oct 2018, 13:22
Quick to act when you owe money but are slow when you have issues
Vodacom Are quick to act when you owe money but are slow when you have issues. Vodacom Breached contract and when raised with them they said they will investigate and will get back to me. It has been 3 months since I raised the question and I refuse to pay for my contract until they can explain to me what happened. I am now in the areas and my account is sent to collections because they can not hold up their side of a contract.
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Replies (2)
Vodacom's replyOfficial
16 Oct 2018, 14:02Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply16 Oct 2018, 14:02
Official
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
16 Oct 2018, 16:27Dear Stewart,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved.
Regards
Ashwin Abdurahman
Ashwin Abdurahman
Consumer Website Team(SA)
Vodacom's reply16 Oct 2018, 16:27
Official
Dear Stewart,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved.
Regards
Ashwin Abdurahman
Ashwin Abdurahman
Consumer Website Team(SA)