BJ
Bev J
1 reviews | Active since Sept 2019
04 Apr 2022, 11:12
Quick response but NO action
Despite my posting a complaint and the swift response advising that a Service ticket *** has been logged to enable a support team to investigate, the situation remains the same. My monies taken **********ly out of my account by Vodacom, despite my logging an alert on 11 March, remains uncredited to my account. The big company *******ly taking the person in the streets living expenses and not caring a hoot. I would recommend that nobody ever do business with them as problem resolution simply doesn't exist. Terrible way to end a service after having been a customer for over 20 years!
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Replies (2)
Vodacom's replyOfficial
04 Apr 2022, 12:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Apr 2022, 12:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
04 Apr 2022, 13:48Dear Bev Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per the previous feedback, the refund was already requested and it can take 7-14 working days to be processed. Regards Consumer Website Team
As per the previous feedback, the refund was already requested and it can take 7-14 working days to be processed. Regards Consumer Website Team
Best regards,
Vodacom's reply04 Apr 2022, 13:48
Official
Dear Bev Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per the previous feedback, the refund was already requested and it can take 7-14 working days to be processed. Regards Consumer Website Team
As per the previous feedback, the refund was already requested and it can take 7-14 working days to be processed. Regards Consumer Website Team
Best regards,